CRM Consulting | MP Sales Consulting GmbH
A B C D E F G I K L M N O P R S T U V

Application scenario | CRM consulting

The application scenario or use case (e.g. buying coffee at a coffee vending machine) describes all steps of interaction between a consumer or user with a system (e.g. inserting money, selecting product) and all externally perceivable reactions of the system (e.g. requesting more coins to be inserted, ejecting a coffee cup, making the coffee, etc.). The result of the use case can be [...]