{"id":1653,"date":"2021-10-20T08:03:26","date_gmt":"2021-10-20T06:03:26","guid":{"rendered":"https:\/\/mp-sales-consulting.de\/?p=1653"},"modified":"2023-05-04T16:26:37","modified_gmt":"2023-05-04T16:26:37","slug":"social-crm-for-strategic-customer-dialog","status":"publish","type":"post","link":"https:\/\/www.mp-sales-consulting.de\/en\/social-crm-fuer-den-strategischen-kundendialog\/","title":{"rendered":"Social CRM for strategic customer dialog"},"content":{"rendered":"<p>With Social <a href=\"https:\/\/www.mp-sales-consulting.de\/en\/enzyklopaedie\/crm\/\" target=\"_blank\" title=\"Customer relationship management, or CRM for short, refers to a company&#039;s consistent focus on its customers and the systematic design of customer relationship processes. The associated documentation and management of customer relationships is an important component and enables in-depth relationship marketing.\" class=\"encyclopedia\">CRM<\/a> Shape operational CRM in line with the times and enter into strategic dialog with customers. Successful companies support their customer orientation by expanding operational CRM into social CRM. <!--more-->Social CRM creates additional channels for strategic and successful customer dialog. This puts even more focus on customers, and companies can design their service offerings in an even more targeted manner.<\/p>\n<p>Talk to us on the subject of&nbsp;<a href=\"https:\/\/www.mp-sales-consulting.de\/en\/crm-consulting\/\">CRM Consulting<\/a>&nbsp;if you would like to learn more about Social CRM.<\/p>\n<p>Visit and follow us on <a href=\"https:\/\/www.linkedin.com\/company\/mp-sales-consulting\" rel=\"noopener\">LinkedIn<\/a>, <a href=\"https:\/\/www.facebook.com\/MP-Sales-Consulting-105618421686882\" rel=\"noopener\">Facebook<\/a>, <a href=\"https:\/\/twitter.com\/MPSalesConsult1\" rel=\"noopener\">Twitter<\/a> and <a href=\"https:\/\/instagram.com\/mpsalesconsulting\" rel=\"noopener\">Instagram<\/a>to get the latest information.<\/p>","protected":false},"excerpt":{"rendered":"<p>Social CRM gives operational CRM a contemporary design and enables strategic dialog with customers. Successful companies support their customer orientation by expanding operational CRM into social CRM.<\/p>","protected":false},"author":4,"featured_media":5659,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"footnotes":""},"categories":[21,23,24],"tags":[17,22,34,42],"class_list":["post-1653","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-customer-relationship-management","category-mp-sales-consulting-news","category-sales-management","tag-crm","tag-customer-relationship-management","tag-digitalisierung","tag-prozessautomatisierung","post_format-post-format-image"],"_links":{"self":[{"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/posts\/1653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/comments?post=1653"}],"version-history":[{"count":1,"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/posts\/1653\/revisions"}],"predecessor-version":[{"id":5563,"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/posts\/1653\/revisions\/5563"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/media\/5659"}],"wp:attachment":[{"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/media?parent=1653"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/categories?post=1653"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mp-sales-consulting.de\/en\/wp-json\/wp\/v2\/tags?post=1653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}