Tag: Process automation

Optimization of the CRM benefit for companies

Customer Relationship Management (CRM) is of great importance to companies, as it enables them to establish a close relationship with their customers and thus optimize their business processes. However, CRM systems are often not used optimally and thus potential is wasted. In the following, some aspects are highlighted to enable the optimization of CRM benefits for companies.

Leading in Customer Management

Leading consulting in the field of customer management. Use our consulting services to develop the optimal customer management for your company.

CRM consulting: We make your customer experience better

Sustainably increase customer experience with your company and service portfolio.

CRM is more than contact data management

Customer relationships are key to the success of any company. Effective customer relationship management (CRM) helps to maintain and expand customer relationships. CRM is more than contact data management. It is about understanding customer needs and requirements and building individual customer relationships.

Customer management as a strategic pillar

Successful companies focus their activities on their target customers and use customer management as a strategic pillar.

Creation of a CRM vision as a decisive step

In today's economy, customer relationship management (CRM) is a decisive factor for the success of a company. Most companies have now realized that it is worth investing in an effective CRM system. But before you can move into implementing your CRM strategy, you need to have a clear vision of what you want to achieve with your CRM system. [...]

eCRM as "Next generation CRM

Shaping the digitalization and automation of customer acquisition processes with eCRM as the "next generation CRM". Through the optimized combination of CRM, eBusiness, eCommerce, and Internet technologies, digitized and automated customer acquisition processes are becoming increasingly important.

A Corporate CRM with Sales Management 4.0

Good customer relationship management starts with corporate management and sales management. Through optimal sales management and its digitalized processes, you create the prerequisite of corporate CRM.

Social CRM for strategic customer dialog

Social CRM gives operational CRM a contemporary design and enables strategic dialog with customers. Successful companies support their customer orientation by expanding operational CRM into social CRM.

Great customer experience with CRM

For a great customer experience with CRM (Customer Relationship Management), the implementation of a corresponding process and system always has far-reaching consequences for your company or organization.