Tacheles im Vertrieb #3 - From product seller to trusted advisor.
I started in sales in 1997 - at a time when CRM systems were little more than digital card index boxes. No AI, no real-time data, no automated lead prioritization. If I wanted to know what my customers needed, I had to call them. Or simply guess.
Since then, I've been through it all: from classic product seller to solution seller to trusted advisor. But what's coming now will catapult sales to a whole new level. It's more than just a trend - it's a profound change. And those who miss it will be left behind.
CRM consulting in the age of AI: revolutionary approaches for effective customer relationship management
The future of CRM lies in the combination with AI (Artificial Intelligence)!
Upselling and cross-selling: How companies exploit opportunities with CRM systems
Upselling and cross-selling are often a challenge for companies. How can you use these strategies effectively with CRM systems without annoying your customers or losing them?
"Fast fashion has a price. Somebody somewhere has to pay for it."
(by Lucia Schmidt)
The 5 biggest mistakes when evaluating a CRM solution
The 5 biggest mistakes you should avoid when evaluating a CRM solution. Finding a CRM solution is an important decision that can impact the growth and efficiency of a business. The right solution can help you manage your customer data, increase your sales and optimize your processes. The wrong solution, on the other hand, [...]
CRM is a strategic management issue
Customer Relationship Management (CRM) is a strategic leadership issue. Many companies often focus too much on technology and neglect the leadership culture when it comes to CRM projects. Yet leadership culture is a crucial success factor for the implementation and long-term effectiveness of CRM systems.
Benefit from neutral CRM consulting
With a neutral CRM consulting you profit in several ways. With the help of a professional CRM consulting you participate in extensive experiences from other CRM projects and get an objective view on the topics CRM strategy, CRM selection, CRM implementation and much more.
Customer orientation as the key to customer satisfaction
Customer orientation is the central basis for increasing customer satisfaction. How is customer orientation successfully implemented and anchored in the corporate culture?
Start your CRM with CRM consulting by MP Sales Consulting
We can help you make your CRM bigger and better than it has ever been. MP Sales Consulting provides independent and cross-system CRM consulting based on best practices.
A missing CRM strategy is a success killer
A missing CRM strategy is a success killer, because the missing balance between strategy and realization, between people and technology, between company and customer often causes CRM projects to fail.
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